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Water service starts returning to downtown Asheville after Helene leaves residents without for over two weeks

The Asheville City Government advised the residents of what to do before and after water comes back on.
Credit: Asheville City Government

ASHEVILLE, N.C. — The Asheville City Government posted a video on Facebook of water gushing out of a fire hydrant in the street with the caption saying the thing thousands have been hoping to hear for weeks:

"Water service has started returning to downtown Asheville."

This is a major milestone as Asheville, and surrounding areas, recover from the devastating effects of Hurricane Helene.

The Asheville City Government advised residents to do these things before the water service returns:

  • Flip off the breaker to your water heater.
  • Turn off water to your water heater.
  • Turn off hot water under your sinks.
  • Remove aerator (it typically unscrews) on faucets.
  • Turn off the ice maker.
  • Turn off water to your whole house filter, if you have one.

And once it does return, do these things: 

  • Flush your home plumbing by running the bathtub’s cold water faucet.
  • Your water heater may be turned back on once your home’s plumbing has been flushed.
  • It’s safe to flush your toilet after completing steps 1 and 2.

Watch the video and read the whole post here:

Water service has started returning to downtown Asheville. This is a big milestone! The work to fully restore the system for all customers is a slow and incremental process. As the system pressurizes, new water line breaks that were previously unknown will be found. Water Resources crews and our utility partners will be on standby to make these repairs as they are discovered. To report line breaks, call Water Resources Customer Service at 828-251-1122. What to do before water service returns: Flip off the breaker to your water heater. Turn off water to your water heater. Turn off hot water under your sinks. Remove aerator (it typically unscrews) on faucets. Turn off the ice maker. Turn off water to your whole house filter, if you have one. What to do when your water service returns: Flush your home plumbing by running the bathtub’s cold water faucet. Your water heater may be turned back on once your home’s plumbing has been flushed. It’s safe to flush your toilet after completing steps 1 and 2.

Posted by Asheville City Government on Monday, October 14, 2024

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