Amazon is one of the top retailers in the U.S., and its popularity only rises during the holiday shopping season.
Several VERIFY readers texted us questions about viral posts spreading across social media claiming that Amazon lockers were added to people’s Amazon accounts after a hack. The hackers, according to the claim, are redirecting people’s orders to these lockers so they can steal the items.
Some people posting to social media even suggested the added addresses aren’t real Amazon locker locations.
THE QUESTION
Did hackers add Amazon locker addresses to Amazon accounts?
THE SOURCES
THE ANSWER
No, hackers did not add Amazon locker addresses to Amazon accounts.
WHAT WE FOUND
Hackers did not add Amazon lockers to the address lists in Amazon accounts, according to a public statement from Amazon. Amazon says it added the lockers to some customers’ accounts in error.
“This isn’t a data security matter and our systems are secure," an Amazon spokesperson told VERIFY. "Amazon pickup locations were added to a small number of customer accounts in error, and we are working to fix the issue.
The Amazon Help account on X also published this statement in a public post.
Amazon lockers are locations you can ship packages to for you to pick up later, Amazon explains. The pickup locations, including Amazon lockers, hubs and counters, are designed to be secure places to send your packages so they don’t sit outside.
Even if Amazon was hacked, the hackers wouldn’t be able to use Amazon lockers to steal your orders without also getting access to your email or your account. Once a package is delivered to an Amazon locker, the delivery confirmation email is required to open the locker, Amazon says. Some, but not all, lockers can also be opened through the Amazon Shopping app.
Hackers would also be unable to create a fake Amazon locker location. Amazon will only deliver to locker locations it has added to its website and that a customer can find using Amazon’s pickup location search function.
You can also use Amazon’s pickup location search to confirm a locker address is real and not some random address that has been deceptively labeled a locker.
If you don’t want the locker locations in your address list, you can delete them from your account.
"We apologize for any inconvenience this may have caused, and customers with questions about their account are welcome to contact customer service," the Amazon spokesperson and a post to X by the Amazon Help account said.
The attorneys general of California, Texas and Iowa, and the Massachusetts Office of Consumer Affairs and Business Regulation, maintain current databases of data breaches. They do not report a recent hack on Amazon.
Another running list of data breaches kept by Cybercrime Magazine also does not have any reports of a recent Amazon hack.
This story is also available in Spanish / Lee este artículo también en español: No, hackers no agregaron direcciones de casilleros de Amazon a cuentas con la empresa
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