Lenscrafters is a prescription eyewear company with over 1,000 locations across the United States.
Multiple VERIFY readers, including Diane and Amanda, reached out to ask if messages they received in the mail about a $39 million AccuFit LensCrafters class action settlement were legitimate.
THE QUESTION
Is the LensCrafters class action settlement real?
THE SOURCES
- LensCrafters
- AccuFit Class Action website
- United States District Court for the Eastern District of New York
- An article published by Dr. Amy Walden & Associates Indianapolis Eye Care Center
THE ANSWER
Yes, the LensCrafters class action settlement is real.
WHAT WE FOUND
The LensCrafters class action settlement notices going out by mail and email are legitimate. The official AccuFit class action website shares documents of both the email notice and the postcard notice that are both currently being sent out.
Customers who used the AccuFit Digital Measurement System to purchase glasses from Lenscrafters between Sept. 5, 2013 and Sept. 20, 2023 qualify for the settlement.
In September 2017, LensCrafters customers in the United States began filing claims after using the company’s AccuFit Digital Measurement System, which LensCrafters says “digitally measures the exact location of your pupils, the spacing of your eyes, and the shape of your glasses so we can place your prescription in your lenses exactly where you need it to see your best.”
An article published by Dr. Amy Walden & Associates Indianapolis Eye Care Center further explains the system, saying that it captures digital images from different angles of your face, while trying on different frames.
LensCrafters says the system “measures your eyes five times more precisely than traditional methods, down to a tenth of a millimeter.” But customers claimed these statements were misleading and they “would not have purchased [their] prescription glasses from LensCrafters and/or would not have paid as much” if they had not seen the ads about the AccuFit system, according to the settlement website.
The claims were consolidated into a larger class action lawsuit, which was overseen by the United States District Court for the Eastern District of New York. The two parties ultimately agreed on a $39,000,000 settlement.
In September, a preliminary approval for the class action settlement was set and notices began being sent out.
Before the settlement can be paid out, the judge overseeing the settlement must approve it. The approval date is currently set for Feb. 26, 2024, according to a United States District Court for the Eastern District of New York document.
Once approved, each LensCrafters customer who submits an approved claim will receive up to $50 for each set of prescription glasses purchased from LensCrafters after using AccuFit between Sept. 5, 2013 and Sept. 20, 2023.
To be excluded from the settlement, requests must be mailed by Feb. 5, 2024. The current timeline on the AccuFit class action website shows that claim forms must be submitted by March 27, 2024; 30 days after the final approval order. Claims can be filled out online or by mail.
Customers must provide proof of purchase by submitting either a copy of the receipt, or a statement under penalty of perjury that the purchase was made.
If you have any additional questions about the LensCrafters class action settlement, you can contact the administrator by phone at 833-933-8668 or via email at info@accufitclassaction.com.
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