A judge stated that the two customers who complained Starbucks was underfilling lattes may proceed with a lawsuit against the coffee company. Facebook comments are edited for clarity, length and grammar:
I’ve experienced this problem and I solved it by taking the drink back to the barista and asking for more coffee to be added since the drink was almost half foam. It’s sad that this constitutes a problem in America. I doubt people in other countries are worried about too much foam in their coffee drinks.
— Wm Craft
These people feel entitled to a cash award because their Starbucks’ cups aren’t filled to the brim? Too bad. Starbucks is popular because their lattes are the same everywhere. They follow formulas that are marked on their equipment. Where does it say the cups have to be completely filled? If you’re unhappy, the baristas will remake your drinks until you’re pleased. Starbucks will probably settle this suit, then start using smaller cups to appease petty and avaricious people like these.
— Pam Dresher Burrell
Starbucks sizes have a corresponding ounce equivalent. If you’re not getting it, you’re being ripped off. If you pay for something and don’t get it, are you silent about it? Doubtful.
— Chris Hardtke
Variables such as cream or foam require room to be left at the top to add them. Without that space it makes it impossible for the customer to handle their drink if it’s too full. If your cup isn’t full enough tell the barista at that time!
— Melody Joy
I worked for Starbucks and we left the room in the cups so the drinks are not so easily spilled. Starbucks would be sued if they filled them to the brim and people got burnt or ruined their clothes.
— Lilith Grace
