HIGH POINT, N.C. — If you’ve ever moved from one part of the country to another, you know how stressful it can be. Now imagine helping your mom and her husband navigate a move from Chicago to High Point.
“Nothing about the move went well,” said Marcos Cordova.
Cordova did his research and hired a company he thought would do a good job. At first, the process seemed fine, but when it was time to move everything, it became problematic.
“They advertise that everything is done in-house, own trucks, own movers,” Cordova said.
It turned out, the truck used for the move was a rental and the movers were not employees of the company.
“They hired them off Craig’s List for $20 an hour,” Cordova said.
The movers showed up on the wrong day, so Cordova had to take time out of his day to get that sorted out. He said extra charges and restrictions popped up after the items were being transported but had yet to arrive.
Cordova said he was told if the movers couldn’t navigate the apartment complex, the company would charge a penalty and he must pay for a storage fee.
“Not what was advertised, not what (we) signed up for,” Cordova said.
Before delivering the items, Cordova said the company wanted an extra $5,000, which is close to what they initially paid. Cordova said the company claimed there were items they moved that were not on the original order.
“When they showed up, (they) told John it would be an extra $5,000,” Cordova said.
He spoke to a manager about the extra charges but ultimately agreed to pay since the company refused to deliver the items if he didn’t.
Once the items were delivered, Cordova reached out to the Better Business Bureau and the Justice Department. Cordova also posted several negative reviews on social media.
“I went all out because I knew this was not right. We were (being) taken advantage of,” Cordova said.
He also sent WFMY News 2 an email asking if we could help. We immediately contacted the moving company and spoke with a representative. We sent documentation that included the original contract and the upcharges Cordova paid before delivery. We also included a video that showed the cubic feet of the items transported.
The company agreed to reach back out to Cordova and see if they could work something out. The process wasn’t quick, but eventually, Cordova said he got some resolution.
“We did get some money back, and now I can move on with my life,” Cordova said.
As for what you can do to ensure something like this doesn’t happen to you, make sure you’re dealing with a reputable company that has a long list of positive reviews. Make sure you read the fine print and make sure everything is well documented. Get everything in writing. If you ask the company a question, always document the answer.
As for Cordova, he's glad his mom is in North Carolina, and also glad this move is over.