HIGH POINT, N.C. — Peggy McLeod had been looking for a new home for several weeks. She had searched several listings around the Triad, but nothing had everything she was looking for in a home. Her realtor then found a townhome in High Point and took her to see it.
“I looked at many homes when I walked in (to this one), it got really quiet, and I told my realtor this is it,” McCleod said.
The townhome is cute and charming, and the neighborhood is tucked back off the road, so it’s very quiet. The home also has a fireplace and crown molding throughout. McCleod did have the home inspected, and while there were a few issues, it didn’t stop her from buying it.
“I was told by the inspector I must replace the roof pretty soon,” McCleod said.
Since an HOA manages the property, and it’s a townhome, the HOA Association pays for all outside repairs. McCleod was overly concerned about the roof, knowing that when the time came, the association would replace it.
After buying the home, McCleod started having a few minor things looked at and repaired, including cleaning the chimney.
“The chimney folks came out and almost fell through the roof at one spot,” McCleod said.
The roof apparently needs immediate repairs or replacement, so McCleod called the HOA, and a roofing person was sent out.
“They (the HOA) said they sent someone out and were told this roof is fine,” McCleod said.
A few weeks later, McCleod entered her storage closet on the back deck and discovered the roof was leaking. The walls were soaked and covered in mold.
“I had no idea mold was out there until I went out there,” McCleod said.
She immediately contacted the HOA to get someone to clean the storage closet and inspect and repair the roof. McCleod said she tried to get someone from the HOA to respond and get a repair person out without any luck. After several weeks of trying and failing to get ahold of someone and make the repairs, she called WFMY News 2.
“I need help. I’m by myself, and it is my first home,” McCleod said.
Our Call for Action Team contacted the members of the HOA board and the management company. Even after we called, the process wasn’t exactly fast, but a roofer was eventually sent out, and the roof was replaced. A repair person was also sent to clean up the storage closet and replace the drywall.
“I greatly appreciate that because I had to have a tarp put on my roof,” McCleod said.
Since McCleod moved in, the complex has made some other repairs and upgrades. The back deck was replaced, and new siding was installed on the front of the house. McCleod said a few items still need fixing on the outside, but she is optimistic they will be repaired soon.
“Thank you so much for all your help,” McCleod said.
While it wasn’t the start she had hoped for, McCleod said she is still happy with the home and is looking forward to many years to come.