GREENSBORO, N.C. — Delta Adams likes almost everything about her community. The neighbors are nice, the community is clean, and the area is great. There is however one thing Adams is not a fan of.
“Everything was good except the property management company. The one before was even worse,” Adams said.
The dues for the HOA were $150 a month and Adams had them automatically drafted from her bank account. The payment process worked fine until one month Adams received a notice that she was being fined for missing the last three HOA payments.
“I thought it was an error at first. I was like that’s not right,” Adams said.
A couple of days later, Adams called the management company to see why she was being fined if she set up automatic withdrawal. A representative said she would have someone investigate the matter and get back to her. The next time she heard from someone it was in the form of a letter threatening foreclosure and legal fees.
“I didn’t know what to do. I was stuck. I even called the headquarters of (my) bank,” Adams said.
Adams again reached out to the HOA management company and sent bank documentation that the fees were paid on time.
“I got another letter saying they closed my account and I need to call an attorney. In the meantime, they would still collect fees,” Adams said.
At this point, Adams wasn’t sure what she could do. Her mom told her to call WFMY News 2 for help.
Adams sent us an email explaining the situation and provided proof that her bank had sent the HOA dues on time. We then contacted the management company and spoke with one of the managers. We explained the situation and provided the same documentation that Adams had already sent.
A couple of weeks later, we received a phone call letting us know the issue had been resolved. Adams's account was back open, and the fees and late charges were wiped out. Adams was also notified of the correction to her account.
“I finally got an email saying my account was cleared and reconciled,” Adams said.
The management company didn’t say why there was a mix-up and Adams was being fined for missed payments she made. Adams said the management company didn’t really explain to her what happened but said her account was back to normal.
As for the lien on her home or threat of foreclosure, both those actions were stopped.
“It was a weight lifted off my shoulders,” Adams said.