HIGH POINT, N.C. — Stephanie Jenkins takes a lot of pride in her house. The single-story ranch-style house in High Point is decorated with attention to detail. One of the rooms Jenkins is most proud of is a living room that was converted from a garage.
The living room was redone a couple of years ago to be more inviting and cozier. Jenkins has a small office off the room, so it needed to blend well. One of the changes she wanted to make was the flooring.
“It was concrete and had wood on top of it,” Jenkins said.
The remodel and refurbishing included putting carpet in the room so it wasn’t so cold in the winter. Jenkins did some shopping and settled on a top-of-the-line tan carpet. Jenkins called the carpet company and had the carpet installed a few weeks later.
“I’ve been doing things here and there, so the carpet was the first to be done,” Jenkins said.
If you’ve ever carpeted a home or even a room, you know it isn’t cheap. Jenkins spent roughly $4,000 on the pad, carpet, and installation.
When the carpet was first put down, Jenkins could not have been happier.
“It looked great,” Jenkins said.
A few months later, Jenkins noticed some issues as she looked a bit closer. The carpet appeared to be separating a bit at the seam. Jenkins also started to spot some black threads popping up.
“The seam of the carpet was coming up, and little black pieces were sticking up; that’s what got to me,” Jenkins said.
Jenkins shared the pictures with WFMY News 2 after emailing us about the problems. Jenkins said she tried reaching out to the company about the issue but was not getting a response.
We were able to contact a representative of the carpet company a few days later and had someone reach out to Jenkins.
A technician came out to the house about a week later to investigate the issues. The technician clipped the black snags that popped up and reapplied the portion of the carpet where the seams were.
“They said they would do something with a double side, and it was going to stick, and I wasn’t going to have any issues,” Jenkins said.
At first, everything seemed to work, and the carpet looked a lot better.
“I just want to thank you guys,” Jenkins said.
Unfortunately, what Jenkins would soon discover is whatever fixes were made didn’t seem to last long. A few months later, the seams are again noticeable to Jenkins, and she is again seeing some black thread popping up.
The carpet is more than a couple of years old, and the warranty has run out, but the problem appears to be the same one that Jenkins initially complained about.
At this point, it is unclear what will happen, but Jenkins asked if we could again reach out to the company, so that’s what we’ve done. We have also emailed pictures of the carpet on Monday, Oct. 23 that show the black thread and the seam where the carpet connects.
A representative with the company said it would investigate the matter and reach out to Jenkins. We will certainly keep you posted when we hear anything else.