GREENSBORO, N.C. — It wasn’t much at first, but it kept getting bigger and bigger until one day Phyllis Boyd decided to make a call. Her Chevy Cruz had some sort of an engine or oil leak, and fluid was pooling on the driveway.
“I took it to the dealership to see why it was leaking and funny noise that was (going on),” Boyd said.
The dealership looked the car over and told her it would cost around $2,000 to fix. Boyd authorized the repair work and went to pick the car up a few days later.
“The next morning, I pull out (of the) driveway and another puddle is in the driveway,” Boyd said.
A few days later, Boyd called the dealership and again took the car in for inspection. A representative called her back and told her the repairs would be around $500. Again. Boyd authorized the repair and had the car fixed.
“[I went to] go get it again, bring it home, come back (and there is) a puddle bigger than before,” Boyd said.
The repair shop again tries to diagnose the leak and fix the car. Boyd is again charged but the leak is still not fixed. So again, she goes to the dealership to drop the car off for inspection.
“So, it’s like (the) 4th time I took it in, (the dealership) called and said it would be $4,000 to fix it,” Boyd said.
She decided to wait this time instead of paying for any more repairs. A week or so later, she called WFMY News 2.
“My son told me to call you,” Boyd said.
We contacted the dealership and spoke with the General Manager. He agreed to investigate the matter and call us back after speaking with Boyd. A decision was made to trade the car for a new, more reliable car.
“If it wasn’t for you, I wouldn’t have a vehicle. So, I thank you (WFMY) News 2,” Boyd said.
The dealership agreed to credit Boyd back a good chunk of the money she paid for the repairs, buy her car back, and sell her a new car. The dealership found an SUV Jeep that Boyd liked. The vehicle has fewer miles but did cost a bit more than the Chevy Cruz.
“I feel good. I feel good,” Boyd said.
The Jeep has worked well since Boyd bought it and she’s glad to stop having to make trip after trip to the repair shop.