GREENSBORO, N.C. — Terra McKee had been looking for a newer car. She needed something a bit bigger and more reliable.
“A girlfriend recommended the dealership,” McKee said.
McKee went to the dealership and found a used SUV in her price range. McKee purchased the SUV for around $24,000 and set up a lease for $500 a month.
McKee drove off the lot later that day with her SUV. The SUV was exactly what she wanted and McKee could not be happier.
“I loved it,” McKee said.
A day after purchasing the SUV McKee noticed something on the dashboard. Her check engine light came on. McKee took the car back to the dealership and a technician inspected the SUV.
The repair was made and McKee was sent on her way. Unfortunately, a couple weeks later other problems started popping up.
“The speedometer stopped working, the gas gauge stopped working,” McKee said.
She took it back to the dealership to see what was going on. McKee asked to speak with the sales manager who sold her the SUV.
“They told me they hadn’t seen the used car sales manager either, the car is as is-there is nothing we can do for you, they just blew me off,” McKee said,
This is when things took a turn. While looking over the paperwork, McKee noticed there were documents in her packet that had her signature on them, but she tells WFMY News 2 it wasn’t her signature.
“When I looked at the signature it was like oh no, I noticed it was notarized, I did not notarize anything,” McKee said.
It was around then that McKee decided to call WFMY News 2.
“I reached out because I needed help and no one would help me,” McKee said.
We contacted the dealership and the loan company. A representative with the loan company told us they would investigate the issue and get back to us. A manager with the dealership told us the same thing.
The loan company determined the paperwork submitted by the dealership was inaccurate and had some red flags. Some of the paperwork contained information that was not accurate. After concluding its investigation related to McKee, a decision was made and McKee was contacted.
“The loan company called me and said they are going to reverse the loan which is great,” McKee said.
At this point, McKee was not being held responsible for the $500 a month payment, and the deal was voided by the loan company. The loan company continued to investigate the matter and the case eventually ended up in court.
McKee was just glad she didn’t have to pay for a car that had a few mechanical issues that weren’t addressed.
We reached back out to the dealership, but no one was available to speak with us or explain what happened.
At some point, McKee figured the dealership would reach back out to her about the car but that never happened.
It appears the dealership simply walked away from the deal and the SUV allowing McKee to keep the SUV only paying the initial down payment.
“I’m thankful for your time, this wouldn’t have happened without you asking questions, so I appreciate it,” McKee said.
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