GREENSBORO, N.C. — If you visit Gwen Richardson in the afternoon, there’s a good chance she’s got the television tuned to The Young and the Restless. Richardson isn’t shy about her devotion to the show.
That love was tested when she switched cable providers to try and save some money. The new system wasn’t working so well.
“It would buffer, like not connect all the way,” Richardson said. “It would also kind of dip in and out.”
Richardson said she reached out to the cable company several times and they sent her three different cable boxes to try and correct the problem.
“I only had them a month, just one month,” Richardson said.
Those 30 days were enough for Richardson to cancel the service and switch back to Spectrum.
“I sent the equipment back in the same boxes and the same bubble stuff,” Richardson said.
A couple of months later, Richardson noticed something on her bank statement.
“They started to take money out of (my) account even after they sent me confirmation (they) received (the) equipment,” Richardson said.
When Richardson spoke with someone from the cable company, she said they told her the equipment she sent back was damaged. Richardson told the representative she sent it back in the same packaging and received an email it was received with no mention it was damaged.
After not getting any assistance or further explanation when she asked her account to be refunded the $619 that was taken out, she eventually called WFMY News 2.
“I really had given up trying to get my money back. Then I said well what (do I) got to lose, that’s when I contacted you all,” Richardson said.
We called the cable provider and spoke with a member of the corporate support team. The representative promised to investigate the issue and get back to us.
It was only about a week after that when things changed.
“All of a sudden, I’m getting calls from the president (of the company),” Richardson said.
After reviewing the matter, the cable company decided to provide Richardson with a full refund for the money that was withdrawn from her account.
“I’m so grateful. Thank you for your help,” Richardson said.