LEXINGTON, N.C. — Melissa Fields loves her new car. The way it drives. The way it smells. The fancy features it came with. What she doesn’t love is the way it looks, “We started noticing spots on the vehicle one month after we purchased it,” said Fields.
The SUV has light blue spots and streaks on the bumper, the sides, and some parts of the front. Confused by it all Fields took the SUV back to the dealership to see if people there could tell her what was going on, “He (technician) said it was definitely the primer coming through,” said Fields.
At first, it appeared the dealership was going to repaint the SUV, “That’s what they said, paint it so spots don’t show up,” said Fields. After being told that wasn’t going to happen Fields says the sales manager told her they could swap out the SUV for another one, “He told my husband we could get any color,” said Fields.
A few weeks passed when Fields was then told all the dealership was able to do is have the spots repainted, “We were frustrated and wanted it fixed correctly,” said Fields.
After not having any luck getting the dealership to paint or swap out the SUV Fields reached out to WFMY News 2, “They said they weren’t going to do anything, and we needed it fixed,” said Fields.
We reached out to the dealership in hopes of getting some sort of resolution, and while it took some time the dealership did agree to paint the panels of all the affected areas.
The dealership sending us this statement:
"Mr. and Mrs. Fields contacted us in regards to a 2018 Ford Explorer that they purchased from us. They had some issues with the paint and had already contacted another dealership. Since we do not have a body shop we offered to take the vehicle to our sister store in Winston Salem. They chose to take us up on the offer. As a courtesy we gave them a vehicle to drive while theirs was getting evaluated so they would not be without a vehicle.
Our Winston store had to submit a claim to Ford warranty department in which they approved the repairs to be done. The body shop then did the repairs and we picked the vehicle up and contacted Mr. & Mrs. Fields to let them know the repairs had been completed and their vehicle was ready to be picked up. Since the completion of the repairs I have personally reached out to Mrs. Fields to confirm with her the repairs had been completed to her satisfaction."
We too reached out to Melissa after the paint job was finished and she is happy with the results, “We really appreciate (your help) and everything seems to be resolved,” said Fields.
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