RANDLEMAN, N.C. — Sue Draper had been thinking about an in-home security system for a while. She finally decided to purchase a system with cameras around the house.
After paying for the system and having everything hooked up there was a problem almost from the beginning. The system often didn’t work, and Draper was not notified when someone showed up.
“It would miss stuff half the time and not alert us,” Draper said.
The system would also glitch according to Draper, so it was tough always to see who was at the door or in the yard.
“I want to know when someone pulls in my yard or is in my yard as soon as they step foot in my yard,” Draper said.
The problems lasted for close to nine months without any permanent solution. Technicians were sent out to fix the issue, but the repairs were not permanent. A week or two later the system would again glitch or not work.
“I paid for this equipment, and I expect it to work,” Draper said.
She spent several hours on the phone trying to get the issue resolved or get her money back. After 10 months Draper asked for a full refund and to have the cameras and system removed. The security company told Draper that cancellation of the contract would result in a hefty penalty.
I had talked to so many supervisors and I was getting nowhere,” Draper said.
After trying but failing to get some resolution Draper contacted WFMY News 2 for help.
“I reached out to (News 2) because I’ve been dealing with this for almost a year,” Draper said.
We contacted the security company and explained the problem and how long it’s been going on. A manager with the company told us the case would be escalated and an investigation would take place.
A week later the security company contacted Draper to let her know the contract would be cancelled at no cost and they would also refund her initial deposit.
“I don’t know what I would have done without you all,” Draper said.