GREENSBORO, N.C. — When you buy from Amazon, the convenience is there, you can get anything within a few days, delivered to your front door. However, not all products for sale are sold by Amazon. Many products are sold by third-party companies and then packed and shipped by Amazon through its Fulfilled by Amazon program. That is a big distinction.
Recently, the Consumer Product Safety Commission unanimously determined that Amazon may ultimately be liable for notifying you about unsafe or defective products and providing cash refunds or replacements that were purchased through the Fulfilled by Amazon program.
The decision focused on more than 400,000 units of faulty carbon monoxide detectors, noncompliant children’s pajama sets, and dangerous hair dryers sold through Amazon’s FBA program, all of which the CPSC said was “defective and pose a risk of serious injury or death".
Consumer Reports says the new rule is good news.
"It’s clearly the right decision; otherwise, products that could injure or kill people might slip through the cracks. Consumers are affected either way and need the platform to step up. The sooner Amazon acts, the better consumers will be protected in their homes," said Oriene Shin, Consumer Reports.
Amazon didn’t dispute that the products were hazardous but argued that it wasn’t required by law to follow the same recall rules as other companies because it was merely an intermediary between its third-party sellers and the buyers.
The government says otherwise.
"Amazon will now be responsible for recalling these products and contacting consumers to get more of these products out of their homes. This is a major step forward for consumer protection and it helps hold online marketplaces accountable in the future," said Shin.
In a statement, Amazon plans to appeal the decision, adding that the products in question have been recalled and refunded Amazon stands by the safety of every product in its store and that its recall process is “effective and efficient.”
