The viral video of a violent attack of a cashier at a McDonald's Restaurant in Florida has been seen all over social media.
Police have arrested the man accused in the attack, 40-year-old Daniel Taylor. He's charged with two counts of simple battery.
The cashier, Yasmine James, 20, started working at a McDonald's in St. Petersburg three months ago. She said on December 31, a customer got aggressive when she informed him he had to ask for a straw.
James is now calling for McDonald's, and other fast-food chains, to address the bigger problem of worker safety and training.
The video is raising questions about violence in the workplace and who should step in to stop a fight.
"If a customer reached across and snatched one of our employees, they certainly have a right to defend themselves, knock the arm away from them. What I am going to try and encourage them to do at that point to step away from the situation and call management to the front at that point," said Guy Bradley of The Big Burger Spot in Greensboro.
Brandon Kemps, a consultant with ALT HR Partners says the customers also have the responsibility to be respectful.
"When you are at another person's place of business, as people, we need to respect that business and don't start violence."
While you do have the right to protect yourself, you should find out what their company's policy or plan is for dealing with violence in the workplace, Kemp recommends.
"The employer should have good anti-violence policies and training set up that they can go through training for the managers and employees to help mitigate that type of violence interaction," added Kemp.
He also suggests de-escalating tension and avoiding violence by staying calm and not arguing with the angry person.
He advises to try to hear them out and solve whatever problem is causing them to be aggressive and if that doesn't work, you should ask them to leave or call the police.